UtilizeCore is hearing Customer Request Executive/ Business Analyst who can work with the project management team and can provide great support to the team by helping with the direct projects from the customers.. The goal is to increase customer satisfaction, loyalty and retention and to meet their expectations.
What you will be doing
Interact with clients and understand the requirements of the project thoroughly.
Taking proper notes of requirement while speaking to clients
Communicating with project managers to discuss and to get the requirements approved
Documenting requirement in order to forward it to the developers
Doing proper documentation using designing tools.
Coordinating with designers to get the proper UX/UI
Creating a proper user story for the developers using Jira
Attending daily meetings in order to collaborate with developers.
Keeping track of all the requirements and providing updates to the client
Doing proper testing of the requirement after implementations
Giving a demo to the client of the required enhancements/implementation
Facilitate and be a solution provider where requirements gathering becomes complex or not feasible
Responsible for explaining the client requirements to the development and testing teams.
Should be aware and Responsible for maintaining Project documentation.
Responsible for functional testing and identifying bugs for all the tested components.
Performing UAT.
Responsible for Project deliverables.
Should understand project processes.
Should have knowledge about Methodologies.
Requirements
Proficiency in English and strong communication skills
Advanced troubleshooting and multi-tasking skills
Good Knowledge of software, databases and tools
Excellent analytical skills
Advance system testing skills
Excellent problem-solving, logic, critical thinking and collaboration skills
Good knowledge of management methods and techniques
Ability to think strategically and to lead
Basic knowledge of designing tools