Client Support Executive who can work with the Nation-wide Clients & making their Process smooth and easy, can provide elite customer service, solutions to the clients. The goal is to increase customer satisfaction, making user comfortable with our Web/App software.
Responsibilities
Providing solutions to Client needs or assistance with software or App.
Communicating with the client instantly over the phone/email.
Arranging meeting with clients in order to collect data in which client is facing issues.
Should be able to lead the meeting and understand the user eduction/bug/new enhancement client needs help with.
Taking proper notes in the meeting of user eduction/bug/new enhancement while speaking to clients.
Documenting throughly using designing tools, the discussed user eduction/bug/new enhancement.
Submitting , the documentation to QA (Quality Analyst).
Creating a proper user story for the developers using Jira.
Communicating with QA to discuss and to get the requirements approved/processed.
Coordinating with QA/designers to get the proper UX/UI incase of an Enhancement.
Attending daily meetings in order to collaborate with QA / Project Mgrs.
Keeping track of all the user eduction/bug/new enhancement in Zendesk and providing updates to the clients.
Doing proper testing of the requirement after implementations
Giving a demo to the client of the required enhancements/implementation/Bug Fix.
Required Skills:-
Proficiency in English and strong communication skills
Advanced troubleshooting and multi-tasking skills.
Good Knowledge of how software, databases and tools work.
Excellent analytical skills.
Advance system testing skills.
Excellent problem-solving, logic, critical thinking and collaboration skills.
Ability to think strategically.
Basic knowledge of designing tools.