Good Afternoon, To Whom It May Concern:

My name is Lukasz Witek and I, along with my girlfriend, Amy Schmelz, are current tenants at Huis24 in Long Island City (one of your properties in your portfolio). We are both aware of the recent changes taking place from the doormen to the recent change in super over the past few weeks. 

We are not reaching out on anyone’s behalf but of the steady decline in the atmosphere and quality of daily on goings in the building. First, we understand that you are trying to sort schedules and such due to the recent changes with doormen (and potentially hire a replacement).  But it has been noticed that there is no one working Sunday evenings, which has been the case for some time now(~1-2 months), and the reason this is being brought up is due to the fact that the building previously, when we signed our lease, and currently as I hear the RealNY agents informing potential tenants who are viewing the vacant units, that there is a full-time doorman, which seems not to be the case, in our opinion this is false advertising. Further more over the past few weeks(~3 weeks), there door has not been staffed at the prime hours (weekdays and weekends) when packages are to arrive or food deliveries, and I myself have witnessed this on numerous occasions by being asked to let in either UPS/FedEx or a food delivery individual into the building. This wouldn’t be an issue if it were once or twice but the door not being staffed is becoming a frequent if not a daily occurrence, just some examples: (1) Monday evening (Nov 26, 2018) between hours of 8pm and 11pm, no one staffing door and (2) this morning (Nov 28, 2018) at 6:15am also no one staffing the door.

Secondly, with the change of the superintendent of Huis24, we do understand that there is a acclimatization period for the new hire/individual to learn the building and get situated but at this point we would have hoped that things would have fully transitioned. I have now had to put a work order in twice for window shade issues and have had no communication on the status/update. And just Monday having a window which is leaking and being told that super will come in the next day to take a look, which I do find it hard to believe that one will be able to find a leak when it’s not raining. I do understand that it’s ultimately up to Douglas Elliman how to proceed in what is in the building/property’s best interest but we as tenants also deserve to be guaranteed that which we have signed a contract to receive; as we are in fact paying for it.  

I do understand that this is not your direct issue as you have contracted out a company, Douglas Elliman to run the building, but their account executive, Jarred Silverman, who is primarily assigned to this building is not responsive to the residents concerns rarely returning/responding to an email that is sent to him. A majority of the email above are the concerns relayed to Douglas Elliman, specifically to Mr. Silverman, who has yet to respond, but has sent out numerous other emails to tenants of our building. One email, arriving yesterday with regards to storage units in the basement, which due their disorganization do not even know who has signed and paid for units, and sending threatening emails that if not followed up with him by given time line items will be removed from the locker. I have since in the interim responded to him giving him my signed contract along with an email thread where he and I acknowledged a locker. Ultimately, we as tenants are in fact paying for services, and being disrespected by the management company, Douglas Elliman, is unwarranted.

Lukasz
